About Us & FAQ

About Us

Awards

Why should you order FoodLine vouchers?

	Everyone gets:
FoodLine 100% Satisfaction & Best Price Guarantee
Get RM8 cash reward for your review
Earn FL Points (Save on your next order & enjoy other privileges)
See 121,000+ reviews, videos and photos left by past customers
Chance to win our Quarterly $400 Video & Photo Competition

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FAQs

Ordering on FoodLine
1. Why should I order the vouchers from FoodLine?
   The vouchers are redeemable from 211 popular cake outlets all over Malaysia, and your guests or recipients can redeem these vouchers for cakes or pastries from any of the outlets. Also, it’s super easy for you to send them the e-vouchers. Simply indicate their mobile number/ email address on our voucher delivery system and click the “Send” button.
   Refer to the Why you should order using FoodLine? section for more benefits.
2. You can enjoy the following benefits:
   When you order from FoodLine, you enjoy:
   
   

   Best Price Guarantee, Super value-for-money 5% + 5% discount (Nov Promotion)
   Order more than RM 200 worth of vouchers, and you will be entitled to 5% discount. If your order is more than RM 400, you can get 5% + 5% discount!
   
   Cash Reward for your review
   Get RM8 when you leave a review of the vouchers
   
   Earn FL (FoodLine) Points for your purchase
   For every RM 3 spent, you will get 1 FoodLine Point. The FoodLine points can be used to deduct from your next purchase
   Refer to the Why you should order FoodLine vouchers? section for more reasons.
3. Can I ask FoodLine questions about the vouchers?
   Of course you can! You can contact us at +65 6100 0029 or sales@foodline.sg.
4. How do I make payment for my order?
   You can make payment for your order online, i.e. Credit card and Paypal.
5. How many days do I need to order in advance?
   There is no lead time required. E-Vouchers can be sent to your recipients on the same day after payment has been made.
6. How do I know if my order is successfully placed online?
   After placing your order, you will receive an email to inform you that your order has been successfully placed. For e-vouchers, the email will contain the link to the voucher delivery system, which you can use to send the vouchers to your recipients.
Cash Rewards
7. What is this cash reward all about?
   FoodLine offers all FoodLine customers a cash reward of RM8 when you leave a review. The cash reward will be transferred to the bank account that you have specified.
8. Can I order catering on behalf on an organization via FoodLine? Will I be entitled to the cash reward?
   Yes, you can and you’ll still be entitled to cash rewards.
9. Will the cash rewards be indicated in the invoice?
   As the cash rewards is offered to you by FoodLine after you have left the review, the cash rewards are not indicated in the invoice.
10. How to claim cash reward?
    After your event has passed, login to the Cash Reward page to leave a review. On the review page, indicate your bank account details and the cash reward will be transferred to you in 3-5 working days.
11. When is the latest I have to claim the cash reward?
    Your cash reward will expire 30 days after your event date (w.e.f 20th Feb 2020). For example, if your event date is on 1st May, then the last day to claim the cash reward will be 31st May. This is to ensure reviews on our platform are kept up to date.
FL Points
12. What are FL Points?
    Buy on FoodLine and earn FoodLine Points (FL Points). For online payments, FL Points can be used to offset the price directly.
13. How do I use my FL Points?
    1. Login to your FoodLine Account
    2. Use your FL Points on the ordering pages (see below for an example of what to look out for)
       
14. Are FL Points added on top of cash rewards and other promotions on FoodLine?
    Yes, FL Points are added on top of cash rewards, and other promotions on FoodLine.
15. Can I use FL Points to offset my online payment on FoodLine?
    Yes, FL Points can be used to offset your online purchases.
16. If my order is cancelled /rejected, how many days will the refund of my FL Points take?
    The refund is usually immediate or within 2 working days from order rejection/cancellation.
17. Can I transfer FL Points to my friend's account?
    No, FL Points cannot be transferred from one account to the other.
18. How much are FL Points worth?
    Promotion from now till end of Nov 2024 :

    • For online payment, 250 100 FL Points is equal to RM3.
19. How many FL Points can be used per order?
    You can use your FL Points to claim up to 10% of the order amount, capped at RM100.
    
    Example 1: For order amount of RM300, the maximum FL Points you can use is 1,000 FL Points (worth RM30 <- 10% of RM300)
    Example 2: For order amount of RM3000, the maximum FL Points you can use is 3,300 FL Points (worth RM100 <- 10% of RM3000 capped at RM100)
20. When do I receive FL Points?
    Usually within 2-3 days of your order been completed, you will receive FL Points.
    
    After you have submitted your order, you will be informed of FL Points which you can expect to receive when your order is completed. Your order is deemed completed usually 2-3 days after payment has been collected from you, or when you have submitted a review and invoice for your order.
FoodLine Review System
21. Can I provide reviews if I didn't order through FoodLine?
    Currently we only allow customers who have ordered through FoodLine to post reviews, and claim the cash rewards.
22. Who provide the reviews on FoodLine?
    The reviews are provided by past customers who have ordered and experienced the merchants’ services through FoodLine.