Twelve Cupcakes review

Smooth and fuss free collection at NEX branch. Cake tasted intense and great! slightly on the sweet side

Tiramisu cake tasted ordinary, more like a coffee cake than tiramisu as there was no coffee soaked sponge and cheese cream like in authentic tiramisu. Collection was fuss free. Not able to add writing to the cake

We placed order using foodline on 3 May 2022 and paid $34.80 already by upsizing the cake.
We even received SMS to say twelve cupcakes acknowledged and received our order. Also got email confirmation for the payment made with the order details from ... More foodline.
On the collection date when we went to collect the birthday cake, the staff with twelve cupcakes claimed there was no such order and they did not get any order from foodline and kept asking for the order details.
Despite us showing the order details, they still said they have no cake to deliver based on that order made.
So ended up giving us a cake that looked SMALLER size from what we paid for and with NO WORDINGS WRITTEN as per the order placed.
JUST A PLAIN SMALL CAKE, this is what we got for a well-planned pre-ordered birthday cake.
TOTAL DISAPPOINTMENT, BAD SERVICE.
This happened to be our first time order and ended up with bitter experience.
LOSS OF MONEY AND LOSS OF BIRTHDAY FUN!!
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Collect was smooth and fast without any issue.
The cake was as advertised and my mum like them.
The service provided was great.

My kids both like the red velvet cake. I personally thought the red part is not very prominent so there is more cream cheese but ok since the kids love it.

Bought for my child's birthday party. It's a worth deal to buy from FoodLine rather than walk in the outlet. Kids love it as the icing its good. Will buy it again from FoodLine.