Le Xin Catering Group Pte Ltd review

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Client	Event
Corporate	Full buffet for 450 guests on
Corporate	Bento for 195 guests on 11 Dec 2024
Corporate	Bento for 30 guests on 29 Nov 2024

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4.0 /5 (Verified Purchase) Reviewed on 27th Jul 2020 More: Food Service Value Wang Zunhua family dinner D Jurong West Street 65 18th May 2020 3 Pax

Overall is satisfied. still have space to improve :) Reviewed on 27th Jul 2020 Verified Purchase The prawn is the most favourite dish but like cauliflower is no any taste. the quantity is fair for 3 people. Family Deluxe Dinner Tingkat - 20 Days First time ordering from merchant: No Will recommend this merchant: Not too sure

5.0 /5 (Verified Purchase) Reviewed on 26th May 2020 More: Food Service Value Ms Charlene Wang Tingkat A Anchorvale Crescent 18th May 2020 2 Pax

Nice soup and filling enough. Reviewed on 26th May 2020 Verified Purchase Presales service was very good, call and email to confirm. Food quantity is more than average, can feed 2 adults and 1 toddler well. Food taste is acceptable. Likes their soup here compared to other companies. Family Deluxe Lunch Tingkat - 5 Days Trial First time ordering from merchant: Yes Will recommend this merchant: Yes

4.0 /5 (Verified Purchase) Reviewed on 19th Jun 2020 More: Food Service Value N Mr Bernard WFH 15th May 2020 3 Pax

Up to individual Reviewed on 19th Jun 2020 Verified Purchase It was recommend by my friend however its just dont suit my taste. Starch was added to most meal which i do not prefer. Asian Delight Dinner Tingkat - 10 Days First time ordering from merchant: Yes Will recommend this merchant: Not too sure

4.0 /5 (Verified Purchase) Reviewed on 28th May 2020 More: Food Service Value Ms Alice Lee Tingkat E Tampines Street 24 13th May 2020 3 Pax

Lexin catering for Tingkat.   10 days dinner for three pax Reviewed on 28th May 2020 Verified Purchase Food can be better . The portion was enough for three person The Delivery time not constant . Sometimes early sometimes late but still acceptable Family Deluxe Dinner Tingkat - 10 Days Favourite dish: Drumlets First time ordering from merchant: Yes Will recommend this merchant: Probably Le Xin Catering Group Pte Ltd from Le Xin Catering Group Pte Ltd responded to this review Responded on 1st Jul 2020 11:49 AM Dear Ms. Alice Lee, Thank you for your valuable feedback and understanding. Please note that our Dinner Tingkat delivery timing ranges from 3pm to 7pm. We will escalate your feedback to the kitchen staff and review on the portion sizing. As ... More our company takes food quality feedback very seriously, we would truly appreciate it if you could write to us in detail on how we should improve based on your expectations. As we continue striving to maximise our delivery schedules and ensure meals are delivered on time, we sincerely apologise and will improve on reducing inconsistency in delivery timing. We look forward to having your support again as we strive to improve. Best Regards, Le Xin Catering Grou Show less

4.0 /5 (Verified Purchase) Reviewed on 29th May 2020 More: Food Service Value Mrs Chew Tingkat 10days A Choa Chu Kang Crescent 12th May 2020 3 Pax

N/a Reviewed on 29th May 2020 Verified Purchase Average food quality, not too salty but some dishes were oily such as curry chicken. Favourite dishes: White carrot/radish, most of vegetable items and steam egg with minced meat... Family Deluxe Dinner Tingkat - 10 Days First time ordering from merchant: No Will recommend this merchant: Probably

1.0 /5 (Verified Purchase) Reviewed on 26th May 2020 More: Food Service Value Ms Meiyin Lim Tingkat 10 Days Dinner Woodlands Street 32 11th May 2020 3 Pax

My food never came Reviewed on 26th May 2020 Verified Purchase Uploading this review here not because I want to get any reward from Foodline but I just want to give a serious feedback, in hope that this Le Xin Catering will improve their service and do not let any future customers experience the same bad ... More service as me. I have placed my 10-days tingkat order on a Saturday. Subsequently, I received a call to confirm that my tingkat dinner will start on Wednesday. Wednesday came and we were waiting until we suspected something was not right as it is already 5:48pm and our dinner had not arrived. I called the hotline and the lady over the phone told me my tingkat delivery was on the way. Note that at this moment, I had double checked and asked if it’s really on the way and she said yes and that their delivery is from 4:30pm to 7pm, so I should received my food by 7pm. So I waited till 7pm, the food was still not here yet. I tried calling the hotline again only to find out that their customer service only operate till 6pm. This is something I cannot understand because if food doesn’t arrive by 7pm what is the customer supposed to do? Nevertheless I was routed to the “after office hour help desk” which isn’t of much help because the lady over the phone can only gather information and get back to you the next working day. They cannot do any checks, neither cal they contact the delivery man. So for what ah? Conclusion, at 7:30pm, nothing is solved and my family and I have waited for nothing. I think what triggered me the most is I called to confirmed on my order on the same day and yet all these still happened. I have since then opted for a full refund from Le Xin, and I thank them for processing the refund quickly. While this drama has ended, I really feel that the whole customer service experience is really bad, every part of the customer service process is wrong. While I can understand it might be a busy period for Le Xin due to Covid, however I do not think this should be an excuse, they had more than 48hrs to process and prepare my order. I do not need any further compensation for this unpleasant experience with Le Xin, I just feel that you should really look into your customer service and processes. Show less Family Deluxe Dinner Tingkat - 10 Days First time ordering from merchant: Yes Will recommend this merchant: No Le Xin Catering Group Pte Ltd from Le Xin Catering Group Pte Ltd responded to this review Responded on 26th May 2020 12:18 PM Dear Ms. Mei Ling, Thank you for your valuable feedback and understanding. We would like to express our sincerest apologies on this matter that happened due to our operations oversight. Our Operations Team will take extra precaution to ensure ... More such mistake will not happen again. We are glad to hear that you’ve got your refund and we will strive to serve you better in future again. Best regards, Le Xin Catering Group Show less

5.0 /5 (Verified Purchase) Reviewed on 9th Jun 2020 More: Food Service Value Mr Liew Teik Yong Tingkat/ Daily Meals Sembawang Crescent 11th May 2020 2 Pax

Good tasty tingkat with the specials on Wed/Fri Reviewed on 9th Jun 2020 Verified Purchase Tried their lunch tingkat before and it was good so now trying their Asian delight. For the extra cost, the additional dish is not bad but find the standard not consistent sometimes. Still waiting to try their other Asian delight dish as I will ... More continue the package. Show less Asian Delight Dinner Tingkat - 20 Days Favourite dish: Daily Soup First time ordering from merchant: No Will recommend this merchant: Probably Le Xin Catering Group Pte Ltd from Le Xin Catering Group Pte Ltd responded to this review Responded on 1st Jul 2020 11:48 AM Dear Mr Liew Teik Yong, Thank you for your continuous support, we are extremely glad that you enjoy our catering. We will make sure that we review our quality control procedures to ensure that the food provided will be of consistent standard. We ... More hope to receive your constant support as we continuously strive to improve. Best Regards, Le Xin Catering Group Show less

4.0 /5 (Verified Purchase) Reviewed on 23rd May 2020 More: Food Service Value Mr Rendy Liwang Tingkat Punggol Central 11th May 2020 2 Pax

Nice food Reviewed on 23rd May 2020 Verified Purchase Food was great, personally enjoyed the bee hoon and all the soups. Not really fond of the drumsticks though. Asian Delight Dinner Tingkat - 5 Days Trial First time ordering from merchant: Yes Will recommend this merchant: Probably

4.0 /5 (Verified Purchase) Reviewed on 1st Jun 2020 More: Food Service Value Mr Ku Wei Chiet Friends/Family Event Punggol Field 28th Apr 2020 2 Pax

Great food good value. Reviewed on 1st Jun 2020 Verified Purchase Food tastes great as always Repeat catering. Will definitely extend again when the current plan ends and recommend others to try. Recently impose additional $10 for microwave containers Family Deluxe Lunch Tingkat - 20 Days First time ordering from merchant: No Will recommend this merchant: Yes

4.0 /5 (Verified Purchase) Reviewed on 5th May 2020 More: Food Service Value Ms Jermaine Sim Home consumption Canberra Street 27th Apr 2020 2 Pax

Tasty food Reviewed on 5th May 2020 Verified Purchase Good is tasty with decent variety! Will definitely order again. Do note that North area delivery is about 10am for lunch. Family Deluxe Lunch Tingkat - 5 Days Trial First time ordering from merchant: Yes Will recommend this merchant: Probably

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