KC from Rico Catering Pte Ltd responded to this review
Responded on 13th Feb 2025 09:59 AM
Thank you so much for your kind words! We’re thrilled to hear that you enjoyed the festive setup and that our team delivered a great buffet experience for your event. It was our pleasure to serve you, and we look forward to the opportunity to ... Morecater for you again in the future! Show less
KC from Rico Catering Pte Ltd responded to this review
Responded on 4th Feb 2025 09:55 AM
Thank you for sharing your feedback! We’re glad to hear that you enjoyed the overall taste of the food and that our service team made a positive impression during the setup. We understand that food preferences can vary from person to person, and ... Morewe appreciate you recognizing that aspect.
Your input is important to us, and we’ll continue to work hard to ensure we provide delicious meals that cater to a variety of tastes. We hope to have the chance to serve you again in the future! Show less
KC from Rico Catering Pte Ltd responded to this review
Responded on 4th Feb 2025 09:38 AM
Thank you for taking the time to share your feedback with us! We’re happy to hear that you enjoyed the food, especially the money bags and the Bobo Cha Cha & éclairs. We're also glad that the food portions were well-prepared and that the sauces ... Morestayed separate to maintain the quality of your meal.
We appreciate your comments about the garlic sauce, and we’re sorry it wasn’t to your liking. We offer a variety of other sauces that you can try next time, and we'd be happy to recommend them based on your preferences.
Thank you again for your review, and we hope to have the pleasure of serving you again soon! Show less
Overall my guests like the food but it would be better if the food was hot. They feedback fish was tough otherwise overall is a good buffet nonetheless
KC from Rico Catering Pte Ltd responded to this review
Responded on 4th Feb 2025 10:27 AM
Thank you for your valuable feedback! We’re glad to hear that your guests enjoyed the food overall. We apologize that the food wasn’t hot when served, and we completely understand how important that is. We’ll be sure to review our delivery and ... Moresetup processes to improve the temperature of our dishes moving forward.
We also appreciate your feedback about the fish being a bit tough. We’ll look into this to ensure we get the texture just right next time.
Thank you again for your review, and we hope to have the opportunity to serve you and your guests again soon! Show less
Food arrived earlier than expected. Spread was decent and cold dish was nice. Fish maw soup was a little salty. Overall, it was an enjoyable meal for the family gathering.
KC from Rico Catering Pte Ltd responded to this review
Responded on 4th Feb 2025 09:48 AM
Thank you for your kind feedback! We’re thrilled to hear that the food arrived earlier than expected and that the cold dishes were to your liking. It’s great to know that the meal was enjoyable for your family gathering.
We appreciate your ... Morecomment about the fish maw soup being a little salty. We’ll certainly take that into consideration and look into adjusting the seasoning to improve the flavor.
Thanks again for your review, and we look forward to serving you again in the future! Show less
KC from Rico Catering Pte Ltd responded to this review
Responded on 4th Feb 2025 10:00 AM
Thank you for sharing your thoughts with us! We’re so glad to hear that your family enjoyed the Yu Sheng - it’s a favorite for many! We appreciate your feedback on the noodles as well, and we’re sorry to hear that they were a bit too bland for ... Moreyour liking. We’ll definitely review the seasoning and make improvements to ensure a more flavorful experience next time.
Thank you again for your review, and we hope to have the opportunity to serve you and your family again soon! Show less
The food arrived very late and also the foods are cold and not fresh. I have to called several time to chase for its arrival. It fall below my expectation.
KC from Rico Catering Pte Ltd responded to this review
Responded on 4th Feb 2025 09:45 AM
Thank you for your feedback. We sincerely apologize for the delay in your order and for the food not meeting your expectations. This is certainly not the experience we aim to provide, and we understand your frustration. We deeply regret any ... Moreinconvenience caused by the late delivery and the food being cold.
Your comments have been noted, and we will investigate the cause of the delay to ensure this does not happen in the future. We take your satisfaction seriously and will do our best to improve our service moving forward.
We truly appreciate your understanding and hope to have the opportunity to serve you better in the future. Show less
The food was delivered more than 1 hour earlier than expected. The delivery time was to be between 5.30pm-6.30pm, but it arrived at 4.52pm. It was put in a plastic bag with seal, supposedly to keep it warm. But when we opened up the food containers ... Moreand trays, we found that it was not warm. It would be good if the caterer could provide heat pad. Another important point is, the quantity of food was small. Though we ordered for 15 pax, it seemed like the food quantity was for 10 pax. All these need to be improved. Show less
KC from Rico Catering Pte Ltd responded to this review
Responded on 6th Feb 2025 08:18 PM
Thank you for your feedback, and we apologize for the early delivery and the food not being warm. We appreciate your suggestion about using heat pads and will look into better temperature control for future deliveries. We’re also sorry the ... Moreportions didn’t meet expectations and will review our serving sizes to ensure they align with the order. We value your input and will work to improve these aspects moving forward. Show less
Favourite dish: Char Grilled Chicken with Char Siu Sauce foodline
First time ordering from merchant: Yes
Will recommend this merchant: Yes
KC from Rico Catering Pte Ltd responded to this review
Responded on 5th Feb 2025 09:10 AM
Thank you so much for your kind words! We’re thrilled to hear that you were happy with the portions, packaging, and preparation of the dishes. It's great to know that our efforts are appreciated. We truly value your feedback and look forward to ... Moreserving you again in the future! Show less