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"Value-for-money caterer but there is a better one out there!"

Review of Yeh Lai Siang Catering Service by Mr Alvin Aw

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Client Event
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Corporate Buffet for 112 guests on 13 Dec 2024
3.0 /5
(Verified Purchase)
Reviewed on 22nd Aug 2024
More:
Food
Service
Value
Reviewed on 22nd Aug 2024 Verified Purchase
The ordering process was seamless, and the person helping me with my order was friendly and attentive. However, once I made my payment, she became completely unreachable. I tried to text her on the actual day to confirm my catering for that evening, ... More but she went silent.

The caterer delivered as promised at 5:15 p.m., with my scheduled appointment being at 6:00 p.m.

I was disappointed with the buffet setup. The food was simply arranged with food warmers, without any decorative items like fake flowers or vases, which had been promised by the lady I spoke to when placing my order. Additionally, there were no labels for the food items, so I had to explain to my guests what each dish was when they asked.

The food was generally served warm. However, my only complaint was the fruit punch, which was extremely sweet. It seemed that the person who prepared it did not mix it with plain water, as all my guests commented on how overly sweet the drink was. I had to buy two bottles of mineral water to dilute it.

I provided feedback to the company on the following Monday, and it took them four days to respond. When I asked what they wanted me to update in this review since I hadn’t heard from them, the person in charge insisted that the fruit punch was mixed correctly. This was surprising, given that all my guests had reported it was excessively sweet.

The company offered to compensate me with a plate of chocolate eclairs, but I politely declined the offer as it required me to collect them in person.

Overall, it is a value-for-money package if you don’t mind the aforementioned issues.
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Mandarin Signature $17.80/pax
provided by Yeh Lai Siang Catering Service
Favourite dish: Plum Sauce Pork Chop
First time ordering from merchant: Yes
Will recommend this merchant: No

FoodLine Authentic Review

Reviews on FoodLine are 100% authentic, and are submitted by our past customers.

Review Summary

Customer rating: 4.7/ 5 Last 6 months
Most favourite dish: Curry Chicken
1230 reviews in total by past customers
A customer just ordered for 15 pax for 8th Dec, 1:00PM
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