"Mismatch of expectation"

Ordered the $23.90 mini buffet menu based on the good reviews. I was told by the contact person that the food items are cooked and delivered from the restaurant directly.
The disposable cutleries etc was in a reusable bag with Lexin branding on it ... More .
Presentation of the dishes were good. However, of the 8 items, only the soup item (Buddha Jump Over the Wall) is delivered hot. The rest of the items are not even warm (feels like it was cooked at least an hour before delivering over). I have only tried the soup dishes from Lao Huo Tang before and it is still good so far. The pandan chicken and steamed prawns (though on dry side) is still quite tasty even when cold. Food portion is on small side for sweet and sour fish, and prawn rolls may taste better if they are crispier.
Messaged the contact person right after checking the food items and feedback they are cold and there is no response at all. :(
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