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"Food is acceptable but delivery and service sucks. "

Review of Makan Mate by Ms Jane Teo

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(Verified Purchase)
Reviewed on 3rd Feb 2014
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Reviewed on 3rd Feb 2014 Verified Purchase
We had the most disappointing CNY Buffet Lunch experience ever with Makan Mate.

We arranged the buffet lunch on 1 Feb at 12 pm at my sister's condo at Bedok Reservoir View. There was no sight of the caterer at 11.30 am. When my brother in-law ... More called to enquire, we were told that the delivery was delayed for another hour. At 1 pm, there was still no sight of the caterer. The caterer called at 1.10 pm to advise that the delivery is on the way.

The food only came at about 1.30 pm. By the time they set up the table and the food, it was about 1.45 pm. What's more, they left out the prawn dish and had to go back for it.

We waited another 30 mins for the food to warm as they were cold since they were prepared at 11.30 am (which I doubted). We only started eating at 2.15 pm as the old folks and children are hungry but the food was barely warm.

In my opinion, the caterer should not accept so many orders if they do not have the capacity to cope with the deliveries. This unpleasant experience had dampened our festive CNY mood and we did not really enjoy the food as we were all too tired and upset.
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Auspicious Delight-吉祥套餐
provided by Makan Mate
First time ordering from merchant: Yes
Will recommend this merchant: No

FoodLine Authentic Review

Reviews on FoodLine are 100% authentic, and are submitted by our past customers.

Review Summary

Customer rating: 4.5/ 5 Last 6 months
Most favourite dish: Curry Chicken
521 reviews in total by past customers
A customer just ordered for 2 pax for 26th Nov
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