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"A company that is attentive to its customers' needs."

Review of Makan Mate by Ms Pat Lee

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Corporate Bento for 50 guests on 16 Nov 2024
5.0 /5
(Verified Purchase)
Reviewed on 14th Mar 2019
More:
Food
Service
Value
Reviewed on 14th Mar 2019 Verified Purchase
I had ordered the healthier choice bento boxes for a school event for the first day, but the meat portions were small and dry, and the vegetables were undercooked. We were all very disappointed.I gave immediate feedback to Makan Mate and they ... More offered me a buffet tray set up of the same dishes but with more gravy and acceded to my request of converting the brown rice to white(I added on an extra dish of chicken curry). The amounts for the following day were more than substantial and the students were very pleased with the quality of the food.
I am truly impressed by their attentiveness to my feedback and quick response even though the next buffet was less than 24 hrs away. Vigitte and Abigail were extremely accommodating and helpful. They left me with a very good impression of the company. I had prepared mentally to write off the company after the first day's fiasco, but the total turnaround on the 2nd day convinced me that this was a company that took service recovery seriously.
Delivery was also very punctual on all 3 days.
I shall certainly order from Makan Mate again because they have proven themselves to be reliable and sincere.
(I would advise a buffet meal rather than bento boxes as the food portions are more moist and quantities also slightly more).
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Healthier Choice Bento Menu
provided by Makan Mate
Favourite dish: Chicken curry
First time ordering from merchant: Yes
Will recommend this merchant: Yes

FoodLine Authentic Review

Reviews on FoodLine are 100% authentic, and are submitted by our past customers.

Review Summary

Customer rating: 4.5/ 5 Last 6 months
Most favourite dish: Curry Chicken
521 reviews in total by past customers
A customer just ordered for 16 pax for 17th Nov, 12:00PM
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