Name: Yuletide Set @ $138/set
Brand: Makan Mate

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2.0 /5

(Verified Purchase)

Reviewed on 10th Jan 2021

More:

Food

Service

Value

edwin
Christmas
25th Dec 2020
1 Pax

Very bad. little quantity, little variety, more expensive

Reviewed on 10th Jan 2021 Verified Purchase

Ordered their Christmas set for dinner. decided to go ahead with them though their package was more expensive and they have much fewer items for their set dinner compared to other foodline caterer. it was maybe 70% number of item compared to other ... More sets that I saw. I thought logically they should give more quantity per item and perhaps higher quality since they offering so little dishes. When food arrived, the quantity given was pathetic. I had to rush to order extra food elsewhere, and the taste of the food was just normal.

I did a comparison as my relative ordered another Christmas set from another caterer. Their quantity was so much more per item, and have like 30% more dishes.
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Yuletide Set @ $138/set
provided by Makan Mate

First time ordering from merchant: Yes

Will recommend this merchant: No

Makan Mate Catering Services from Makan Mate responded to this review

Responded on 13th Jan 2021 10:48 AM

Dear Mr Edwin,

Please accept our sincere apologies for the inconvenience you may have experienced in respect to your event last 25 December.
At Makan Mate Catering Services, we take pride in ensuring our customer’s satisfaction. Unfortunately, ... More we did not meet your expectations. We have done our own investigations and we claimed that we have served the food in good quality and quantity.

We have prepared the items depends on the number of pax given. We also buffered additional 10% for your event. As checked also, we issued 10 pcs of all the disposables for your event. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by ensuring that we, ourselves, together with our staff will monitor closely to maintain the commitment of having a quality and wholesome food to all of our customer.

We deeply value your relationship with us and we are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us. Feel free to call us at 62642233 or email order@makanmate.com.

Makan Mate Catering Services by Pan Seas Enteprises Pte Ltd
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