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RichFood Group review

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RichFood Group review

Review score 3.0/5 Last 6 months
22 reviews in total
Most favourite dish: Red Bean Dessert

FoodLine Authentic Review

Reviews on FoodLine are 100% authentic, and are submitted by our past customers.
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4.0 /5
(Verified Purchase)
Reviewed 1 week ago
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Value
Reviewed 1 week ago Verified Purchase
First of all, the delivery man was very very good friendly and nice... He was very calm and careful in his work despite a lot of guests were there already when he set up. Secondly, he waited very patiently for us to clear our food outside the venue ... More (which was so hot) and didn't give us any rushed attitude which we really appreciate a lot a lot... This type of service attitude definitely is up to standard and make our day happy and hassle-free.
Coming to the food, fried rice was really good (粒粒分明) savory and just right. Fried Thai chicken was definya hit too, cereal fish was amazing as such a long period it's still crunchy (couldn't believe the crunchiness toward the end of the time) however a little improvement could be a heavier taste or even a sauce to compliment. The Beancurd was good too as the unami flavour was just right and not overly salty.
However to our shocking, seafood youtiao actually do means seafood 五香 if say in local context. We choose this dish because we thought it is the seafood paste in the real Chinese youtiao. Thus we suggest the caterer change the name of this item to prevent misleading information. But nonetheless, this item wasn't that bad but a lot of leftover. The dessert was suppose to be almond longan, however almond was missing and we assumed it was replace by sea coconut. (The caterer did message to ask if everything was alright and how the food taste.) So we feedback this to them and we personally felt that if any ingredient was to be replaced, the caterer could have inform the customer or check if we would like any change of choice. Almond is the soul of this dessert which I think majority can agree and a lot of guests were trying to dig for almond jelly.

Lastly this one we felt is the most feedback.. the cocktail punch is totally EMPTY before even 1hr of the event. We catered for 60 pax, a lot of kids even, and the juice wasn't enough at all..this send us panic and worry and got some of our relatives to rush down NTUC to buy mineral water and cordial juice for guest.. at that point of time, only 75 percent of our guests reached. Usually in a party, the drinks would be the over catered item, I do not remember any buffet I went drinks can be emptied before buffet ended. Everyone was shock and guests waited quite long for our emergency refill. This is a very embarrassed situation. We do hope to know more about the insufficient of drinks though.

In a nutshell, this buffet is considered value for money and I dun mind to order for any other event that is coming up again... Especially this particular delivery man, I would really like to give special credit... Thanks
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Savings Buffet $10.90/pax
Favourite dish: Fried rice
First time ordering from merchant: Yes
Will recommend this merchant: Yes
Hayden from RichFood Group responded to this review
Responded on 6th Nov 2024 05:08 PM
Dear Ms Ong,

Thank you so much for your detailed and thoughtful feedback! We’re thrilled to hear that our delivery team made a positive impression. We understand how important it is to have friendly, patient, and helpful service, especially in ... More the midst of a busy setup, and we’re so glad our delivery professional contributed to a smooth experience for your event.

It’s also wonderful to know our efforts in preparing these dishes were appreciated, and we’ll keep in mind your suggestion to add a sauce for the cereal fish to enhance its flavor.

We regret that there was a substitution in the almond longan dessert without prior notification. Communication is essential, and we’ll take steps to make sure our team confirms with customers in advance if an ingredient needs to be substituted. Thank you for bringing this to our attention.

Lastly, we’re very sorry to hear about the cocktail punch running out too early. This is certainly not the experience we want for our customers. We understand how crucial beverages are, especially with young guests, and will review our portioning guidelines to prevent this in the future.

Your feedback helps us grow and improve, and we genuinely appreciate your understanding. We look forward to serving you again and delivering an even better experience. We will also be sure to commend our delivery team for their excellent service!
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1.0 /5
(Verified Purchase)
Reviewed on 17th Sep 2024
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  • Corporate/Company Event
  • Lorong 37 Geylang
  • 14th Sep 2024
  • 150 Pax
Reviewed on 17th Sep 2024 Verified Purchase
The yam rice was not well cooked and the sesame grilled soft rib is totally un-cooked. I feed back to rich Food and the personal in-charge said that is was nothing wrong with it.
Savings Buffet $10.90/pax
Favourite dish: Thai style chicken
First time ordering from merchant: Yes
Will recommend this merchant: Not too sure
Hayden from RichFood Group responded to this review
Responded on 23rd Sep 2024 03:41 PM
Dear Ms Emlyn,

Thank you for your feedback in your recent buffet order. We’ve reviewed your concern with our kitchen team, and assuring you that the dishes were fully cooked.

We apologize for any confusion, and we hope to have the ... More opportunity to serve you again.
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4.0 /5
(Verified Purchase)
Reviewed on 9th Jul 2024
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Value
Reviewed on 9th Jul 2024 Verified Purchase
Overall food was good but portion was a little small compared to most of the caterers that we have ordered from. Rice and noodle could actually be considered as one dish instead of 2 dishes in the menu as its only 50%. Teriyaki chicken chop was ... More changed to chicken drumstick instead but was still good. Overall service was good.
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Savings Buffet $10.90/pax
Favourite dish: Teriyaki Chicken and Sweet & Sour Pork
First time ordering from merchant: Yes
Will recommend this merchant: Yes
4.0 /5
(Verified Purchase)
Reviewed on 22nd Mar 2024
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Service
Value
  • Baby Full Month
  • Lorong 5 Toa Payoh
  • 17th Mar 2024
  • 70 Pax
Reviewed on 22nd Mar 2024 Verified Purchase
Portion is good and caterer was on time ! Very pleasant experience. Just find the fish a little tough. Overall, value for money and I will recommend.
Value Buffet A $12/pax
Favourite dish: Fried noodles
First time ordering from merchant: Yes
Will recommend this merchant: Probably
5.0 /5
(Verified Purchase)
Reviewed on 14th Mar 2024
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Reviewed on 14th Mar 2024 Verified Purchase
Food items arrived earlier than expected. Good indeed. The taste and flavour of each item were great. Not so salty or too oily. The red bean soup dessert sweetness was just nice. Our Japanese colleagues like the dessert very much.
Mini Buffet A $16.20/pax
Favourite dish: Chestnut Roll (Chicken) Ngor Xiang 马蹄 (鸡) 卷
First time ordering from merchant: No
Will recommend this merchant: Yes
5.0 /5
(Verified Purchase)
Reviewed on 14th Mar 2024
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Value
  • Corporate/Company Event
  • College Road
  • 13th Mar 2024
  • 45 Pax
Reviewed on 14th Mar 2024 Verified Purchase
The food from this caterer is good. My guests are all very happy with the food. They especially like the braised pork ribs which was using pork soft bones and cook till very soft.
Elite Buffet
Favourite dish: Braised pork rib
First time ordering from merchant: No
Will recommend this merchant: Yes
3.0 /5
(Verified Purchase)
Reviewed on 26th Feb 2024
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Food
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Value
  • Friends/Family Event
  • Choa Chu Kang Avenue 4
  • 24th Feb 2024
  • 21 Pax
Reviewed on 26th Feb 2024 Verified Purchase
The setup came early which was good and it was promptly done before 6pm. When I checked at 6:30pm, some of the food where still not hot and this was the feedback which I received from my guests at the later part of the gather. Perhaps the caterer ... More could look at the heating of the food.
The items which the guests liked were the fish maw soup, olive fried rice, fish fillet, prawns and desserts.
The xiaolongbao skin was mushy. The duck meat was hard. Chicken was dry. The udon did not have much taste. The broccoli in the fatt choy dish was also too hard. This are very objective feedback on the taste and quality of the food and our guests enjoyed the desserts and even asked to pack some home. Just under 50% of the food was left unconsumed.
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LONGEVITY SPRING BUFFET 步步高升自助餐
Favourite dish: Hokkien Style Fish Maw Soup
First time ordering from merchant: Yes
Will recommend this merchant: Not too sure
5.0 /5
(Verified Purchase)
Reviewed on 27th Feb 2024
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Food
Service
Value
  • Friends/Family Event
  • Ang Mo Kio Street 31
  • 24th Feb 2024
  • 30 Pax
Reviewed on 27th Feb 2024 Verified Purchase
First time order from RichFood and was left with impressive experiences.
Food was tasty and nice, portion was just nice, pricing was acceptable.
The food selection they provide was also a level different from the normal standard items other ... More caterer provide. They do put in effort in their menu selection.
Delivery was on time without delay despite still during CNY period.
Perhaps 1 thing to improved was to have call the customer to reassured order was accepted. As we order through foodline, we only got the email from foodline, but not from RichFood.
Other than this need to improve, all the others was good! Keep it up!
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FORTUNE DELUXE BUFFET 好运连连自助餐
Favourite dish: wok-fried deshell prawn & scallop wtih double zucchini
First time ordering from merchant: Yes
Will recommend this merchant: Yes
3.0 /5
(Verified Purchase)
Reviewed on 19th Feb 2024
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Food
Service
Value
Reviewed on 19th Feb 2024 Verified Purchase
Food not warm despite delivered on time and in insulated bag. Quantity sufficient for small-medium eaters, prawns and brownies only 1 piece per person.

Meat from platter very dry. The Chicken Chop is tasty, just that the batter was more than ... More meat. Breaded Fish is very tender and tasty too. Ee Fu Noodles was little dry and bland, hardly see the shimeji mushroom. Sea Coconut is too sweet as if syrup added honey. Overall average taste but presentation could be improved to make it more appetizing.
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AUSPICIOUS FESTIVE MINI BUFFET 富贵吉祥迷你自助餐 (20 Pax)
Favourite dish: Hometown Fish Maw Soup 家乡鱼鳔羹  - very flavorful.
First time ordering from merchant: Yes
Will recommend this merchant: Not too sure
3.0 /5
(Verified Purchase)
Reviewed on 18th Feb 2024
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Food
Service
Value
  • 1st Birthday
  • Upper Serangoon Crescent
  • 17th Feb 2024
  • 30 Pax
Reviewed on 18th Feb 2024 Verified Purchase
Most of the food were quite ok except for red bean soup which has gone bad. Luckily we discovered it & didn’t serve to guests. Portion wise was moderate.
FORTUNE DELUXE BUFFET 好运连连自助餐
Favourite dish: Yu Sheng
First time ordering from merchant: Yes
Will recommend this merchant: Not too sure

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