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"Very very good delivery service and decent food."

Review of RichFood Group by Ms Michelle Ong

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Latest Request for Quotations

Client Event
Corporate Full buffet for 450 guests on
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Corporate Bento for 30 guests on 29 Nov 2024
4.0 /5
(Verified Purchase)
Reviewed 3 weeks ago
More:
Food
Service
Value
Reviewed 3 weeks ago Verified Purchase
First of all, the delivery man was very very good friendly and nice... He was very calm and careful in his work despite a lot of guests were there already when he set up. Secondly, he waited very patiently for us to clear our food outside the venue ... More (which was so hot) and didn't give us any rushed attitude which we really appreciate a lot a lot... This type of service attitude definitely is up to standard and make our day happy and hassle-free.
Coming to the food, fried rice was really good (粒粒分明) savory and just right. Fried Thai chicken was definya hit too, cereal fish was amazing as such a long period it's still crunchy (couldn't believe the crunchiness toward the end of the time) however a little improvement could be a heavier taste or even a sauce to compliment. The Beancurd was good too as the unami flavour was just right and not overly salty.
However to our shocking, seafood youtiao actually do means seafood 五香 if say in local context. We choose this dish because we thought it is the seafood paste in the real Chinese youtiao. Thus we suggest the caterer change the name of this item to prevent misleading information. But nonetheless, this item wasn't that bad but a lot of leftover. The dessert was suppose to be almond longan, however almond was missing and we assumed it was replace by sea coconut. (The caterer did message to ask if everything was alright and how the food taste.) So we feedback this to them and we personally felt that if any ingredient was to be replaced, the caterer could have inform the customer or check if we would like any change of choice. Almond is the soul of this dessert which I think majority can agree and a lot of guests were trying to dig for almond jelly.

Lastly this one we felt is the most feedback.. the cocktail punch is totally EMPTY before even 1hr of the event. We catered for 60 pax, a lot of kids even, and the juice wasn't enough at all..this send us panic and worry and got some of our relatives to rush down NTUC to buy mineral water and cordial juice for guest.. at that point of time, only 75 percent of our guests reached. Usually in a party, the drinks would be the over catered item, I do not remember any buffet I went drinks can be emptied before buffet ended. Everyone was shock and guests waited quite long for our emergency refill. This is a very embarrassed situation. We do hope to know more about the insufficient of drinks though.

In a nutshell, this buffet is considered value for money and I dun mind to order for any other event that is coming up again... Especially this particular delivery man, I would really like to give special credit... Thanks
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Savings Buffet $10.90/pax
provided by RichFood Group
Favourite dish: Fried rice
First time ordering from merchant: Yes
Will recommend this merchant: Yes
Hayden from RichFood Group responded to this review
Responded on 6th Nov 2024 05:08 PM
Dear Ms Ong,

Thank you so much for your detailed and thoughtful feedback! We’re thrilled to hear that our delivery team made a positive impression. We understand how important it is to have friendly, patient, and helpful service, especially in ... More the midst of a busy setup, and we’re so glad our delivery professional contributed to a smooth experience for your event.

It’s also wonderful to know our efforts in preparing these dishes were appreciated, and we’ll keep in mind your suggestion to add a sauce for the cereal fish to enhance its flavor.

We regret that there was a substitution in the almond longan dessert without prior notification. Communication is essential, and we’ll take steps to make sure our team confirms with customers in advance if an ingredient needs to be substituted. Thank you for bringing this to our attention.

Lastly, we’re very sorry to hear about the cocktail punch running out too early. This is certainly not the experience we want for our customers. We understand how crucial beverages are, especially with young guests, and will review our portioning guidelines to prevent this in the future.

Your feedback helps us grow and improve, and we genuinely appreciate your understanding. We look forward to serving you again and delivering an even better experience. We will also be sure to commend our delivery team for their excellent service!
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FoodLine Authentic Review

Reviews on FoodLine are 100% authentic, and are submitted by our past customers.

Review Summary

Customer rating: 3.0/ 5 Last 6 months
Most favourite dish: Red Bean Dessert
21 reviews in total by past customers
A customer just ordered for 30th Nov, 12:00PM
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