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"Unacceptable service. "

Review of Fusion Spoon Catering Services by Benjamin Low

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Reviewed on 3rd Sep 2019
More:
Food
Service
Value
  • Benjamin Low
  • 1st Birthday
  • Mei Hwan Drive Goldenhill
  • 1st Sep 2019
  • 35 Pax
Reviewed on 3rd Sep 2019 Verified Purchase
The caterer called me 20 minutes before the time that they were supposed to deliver the food (5pm) to say that there is a 'kitchen breakdown' and that delivery will be delayed by 30 minutes. My guests were coming at 5pm. They did not call me back to ... More inform me about the situation and I had to call them back to confirm that the food was indeed reaching at 5.30pm.

The delivery person is supposed to come and collect their equipment at 7.30pm but I waited till 8pm and there was no sign of the person. I had to call the caterer up to check and they said that the driver was quite far away and will only reach within 30-45 minutes. Again, no communication about the delay from their end.

Food was average.

Would have gone with someone else with better service to avoid such unnecessary stress on our event day.
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Standard Menu A
provided by Fusion Spoon Catering Services
First time ordering from merchant: Yes
Will recommend this merchant: No

FoodLine Authentic Review

Reviews on FoodLine are 100% authentic, and are submitted by our past customers.

Review Summary

Customer rating: 4.9/ 5 Last 6 months
Most favourite dish: Pulut Hitam
207 reviews in total by past customers
A customer just ordered for 100 pax for 8th Dec, 4:00PM
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