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"Order was completely forgotten"

Name: Pastries and Cakes
Brand: Mirana Cake House

Review of Mirana Cake House by Germaine

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1.0 /5

(Verified Purchase)

Reviewed on 26th Dec 2022

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Germaine
Birthday
26th Dec 2022

Order was completely forgotten

Reviewed on 26th Dec 2022 Verified Purchase

Order was completely forgotten, when called to check the representative was neither apologetic nor able to fulfil a satisfactory replacement. My baby’s first birthday sadly ended up without a cake.

Extremely disappointed with my order this ... More time round. I’ve been a fan of Mirana for over 20 years and still think they make delicious cakes, but will think twice before I order for an important event in future. Recommend all customers to confirm their orders directly with Mirana if they order via Foodline, because Mirana customer service is unwilling to acknowledge Foodline as a legitimate ordering platform for their orders if anything goes wrong.
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