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Dear Customer

We sincerely apologize for this isolated case of inconvenience and dissatisfaction you experienced with our catering services during your recent event.

We take your comments seriously and would like to assure you that we are ... More committed to addressing the issues you raised. To make amends, we would like to propose the following resolutions:

Carrot Cake - Insufficient Egg: We apologize for the oversight. For your future orders, we will further ensure a proper balance of ingredients, including an adequate amount of egg in the carrot cake.

Meat Roll - Insufficient Portion: We regret the portion size issue. To address this, we will review our portioning practices and ensure that the serving sizes meet the expectations for the number of guests specified in the order.

Dessert - Quantity and Presentation: We apologize for the inadequate dessert portion and presentation. Although this seldom happens; going forward, we will revisit our dessert offerings, ensuring sufficient quantities and an improved presentation.

Noodles - Overcooked: We regret that the noodles were overcooked. To prevent this in the future, we will further enhance our cooking processes and quality control measures.

Dumpling - Incorrect Ingredient: We apologize for the error in presenting prawn dumplings instead of the scallop dumplings as indicated in the menu. We will take further steps to ensure accurate menu representation and fulfillment of orders.

Once again, we apologize for any inconvenience caused and appreciate the opportunity to rectify these issues. Please let us know if the proposed resolutions align with your expectations or if you have any further suggestions.

Thank you for bringing these concerns to our attention, and we hope to have the opportunity to serve you better in the future.
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