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"A little pricey especially when a Condo charge is applicable"

Review of KIM KITCHENZ by Ms Alice Au

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Tingkat
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Latest Request for Quotations

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1.0 /5
(Verified Purchase)
Reviewed on 6th Aug 2022
More:
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Service
Value
Reviewed on 6th Aug 2022 Verified Purchase
Having ordered an trial package for dinner for 8days and paying for Condo delivery fee, my food was cold and had to be reheated. On most days, I returned from work at 7pm, my food for two were delivered at 5.30pm as I stay in the WEST side of ... More Singapore and do not have any options of being able to choose a time slot.
When it’s time to consume it, everyday there is at least a dish which has turned sour/spoilt because it was left outside for too long.
Felt like leftover lunch was delivered to us, simply a waste of time and money. What was worst is having unrest stomach each time we finish what was able to be consumed as meals after heating it up.
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Traditional Tingkat Series - 8 Days TRIAL promo (3 Dishes 1 Soup / 4 Dishes ) *FIRST TIME* only
provided by KIM KITCHENZ
Favourite dish: None
First time ordering from merchant: Yes
Will recommend this merchant: Not too sure
Kim Kitchenz from KIM KITCHENZ responded to this review
Responded on 8th Aug 2022 10:48 AM
Thank you so much for this review. We really appreciate you being a customer and we will carry on to do our best. We are so grateful for your review.

1) Additional surcharge applies for
• Deliver to condominium unit $1.00 per day (10 days, 8 ... More days, and 5 days order) Most consumers who are staying at a private apartment/condominium with security guards/post have strict rules for allowing private vehicles and delivery man to access to the condo and the unit. These procedures caused delay in our deliveries.

2) Our delivery timing is 330pm to 730pm, we delivered at 530pm is a acceptable timing for dinner. Most of the caterer work at this system too. Timing unable to choose so hope you can understand every tingkat service unable to to select timing.

3) Regarding food turn sour due to it was left outside for too long, i will suggest you to put a warmer bag outside your gate so our delivery man or other caterer's delivery man will keep your food in the warmer bag to maintain the food last longer.

4) All caterer are strictly not allow to give customer left over food under the SFA law in Singapore.

5) You may check with our Kim Kitchenz 's customer's review mostly satisfied with our foods, timing and services. We are under 4.5/5 review.
Thank you .
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FoodLine Authentic Review

Reviews on FoodLine are 100% authentic, and are submitted by our past customers.

Review Summary

Customer rating: 4.4/ 5 Last 6 months
Most favourite dish: Fish
460 reviews in total by past customers
A customer just ordered for 20 pax for 24th Dec, 6:30PM
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