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"Caterer should not amend customer's order & must inform."

Review of Oven Bakery by Ms Florence Foo

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2.0 /5
(Verified Purchase)
Reviewed on 10th Sep 2024
More:
Food
Service
Value
Caterer should not amend customer's order & must inform.
Reviewed on 10th Sep 2024 Verified Purchase
Very disappointed that they sent me the wrong cake and my order is Raspberry Earl Grey , square shape with chocolate toppings
New Cakes
provided by Oven Bakery
First time ordering from merchant: No
Will recommend this merchant: No
Ivis from Oven Bakery responded to this review
Responded on 11th Sep 2024 11:20 PM
Thank you for your feedback. We sincerely apologize for the inconvenience caused by the incorrect shape of your cake. We take full responsibility for this mistake and are committed to making it right. Your feedback is invaluable to us, and we will ... More use it to improve our service and ensure this does not happen again. We hope to have the opportunity to serve you better in the future. Thank you!
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FoodLine Authentic Review

 Reviews on FoodLine are 100% authentic, and are submitted by our past customers.

Review Summary

Customer rating: 4.4/ 5 Last 6 months
Most favourite dish: Mooncake
27 reviews in total by past customers
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A customer just ordered for 40 pax for 25th Dec, 6:00PM
(Ordered 54 mins ago)
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