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"Food OK, price OK during promo, operations to be improved"

Review of The Great Ballroom by Ms Max Cheong

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Tingkat
Restaurant
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4.0 /5
(Verified Purchase)
Reviewed on 23rd Aug 2021
More:
Food
Service
Value
Reviewed on 23rd Aug 2021 Verified Purchase
2nd order as they are running the 50% off promo again.
After discount, it is still more than double of normal tingkat price.
Overall the dishes look appetizing and taste good, though 1 or 2 dishes may get too salty on some days.
I find it closer ... More to home cooked meals instead of restaurant standard.

Basically you will get
- 1 vege (greens stir fried with mushrooms & carrots, topped with mini abalone / pacific clams)
- 1 seafood (prawns/fish)
- 1 meat (usually braised meat)
- 1 soup (with a lot of pork ribs/chicken)
- 1 dessert (usually Chinese 糖水, occasionally fruits)

On the 7th day, the dessert was missing. The food taste, portion and ingredients were apparently different (refer to photo).
I contacted foodline but foodline mentioned the caterer would liaise with me directly.
In the afternoon, the caterer told me that the meals I received for the previous 6 days were incorrect (as their staff entered into system wrongly), also the menu shown on foodline was wrong, and I should pay more to continue the "premium meals".
Due to the caterer's unprofessional manner, I contacted foodline again, requested to cancel the meal plan.

I wasn't able to cancel the meal plan, and the communications continued till late afternoon. Several phone calls were made, much time was wasted because of their messy workflow and poor communication structures (staff were not informed/confused about the 50% promo).

"There is nothing in the world that good food cannot fix." The food sent on subsequent days did help to wipe off the disappointment. Hopefully as a food caterer, they would improve their SOPs and staff training to minimize any kinds of mistakes.
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Lunch Tingkat Package (10 Days, 5 Dishes)
provided by The Great Ballroom
First time ordering from merchant: No
Will recommend this merchant: Not too sure

FoodLine Authentic Review

Reviews on FoodLine are 100% authentic, and are submitted by our past customers.

Review Summary

Customer rating: 4.1/ 5 All reviews
Most favourite dish: All The Dishes Met Expectation - The Best Is The The Black Chicken Soup
19 reviews in total by past customers
A customer just ordered for 50 pax for 30th Nov, 5:30PM
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