Name: Asian Family Set (6 Pax) @ $88.00
Brand: Tiffany Café & Restaurant

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1.0 /5

(Verified Purchase)

Reviewed on 18th Feb 2024

More:

Food

Service

Value

Ms Michelle Lye
Friends/Family Event
Treehouse Condo
18th Feb 2024
2 Pax

Do not order through Foodline

Reviewed on 18th Feb 2024 Verified Purchase

I have ordered several times and Tiffany Cafe's food always exceed expectations - delicious and generous portions. Will order from them again but I will self-collect or order directly with the cafe.

I will NOT order through FOODLINE again. The ... More communication between Foodline, Tiffany Cafe and their mode of transport broke. My guests were left waiting for more than 1 hour for the event. It was weekend, I called Tiffany Cafe many times before they picked up the phone and they requested me to contact Foodline but Foodline's number is not manned on weekend and Tiffany Cafe requested me to email Foodline ! Can you imagine getting this while trying to explain to guests why food is not ready ?
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Asian Family Set (6 Pax) @ $88.00
provided by Tiffany Café & Restaurant

First time ordering from merchant: No

Will recommend this merchant: Not too sure

FoodLine.sg from Tiffany Café & Restaurant responded to this review

Responded on 21st Mar 2024 05:57 PM

Hi Michelle,

Thank you for ordering with FoodLine.

First and foremost, we want to extend our sincerest apologies for any inconvenience you have experienced during your recent order. Your satisfaction is our top priority, and we're truly sorry ... More for any disappointment caused.

Based on our records, the delivery time selected on the order form was 1pm and we followed as per the delivery timing selected.

Upon reviewing the delivery details, we realised that you had indicated in the comments section that the delivery should reach function room 12 pm. We sincerely apologize as this message was overlooked, and we will take measures to ensure such oversights do not occur in the future.

As a token of our apology and appreciation for your understanding, we've issued a promo code that you can use towards your next order with FoodLine.

Thank you for your understanding and we hope for the opportunity to serve you better in the future.
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