The physical voucher is a good idea, but the pick up location of voucher was not at the office location in Paya Lebar square as described upon purchase. This feels a bit weird.
Beverly from FoodLine Gift Vouchers responded to this review
Responded on 19th Aug 2024 03:20 PM
Hi SY Lee,
Thank you for your positive feedback on our physical vouchers; we hope your recipients enjoyed them!
We apologize for any inconvenience caused by the change in the pick-up location due to our current work-from-home arrangements. ... MoreWhile our office at Paya Lebar Square remains the official pick-up point and a date was provided for collection at our office, we had offered an alternative pick-up location for quicker collection.
We appreciate your understanding and are committed to ensuring a smooth experience for all our customers. Thank you for your continued support and we look forward to serving you better next time. Show less