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"Food is good but service is hit-and-miss"

Name: 10 days Dinner Tingkat Package
Brand: Empress Porridge

Review of Empress Porridge by Sandie Fun

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4.0 /5

(Verified Purchase)

Reviewed on 4th Mar 2022

More:

Food

Service

Value

Sandie Fun
Tingkat meals
14th Feb 2022
2 Pax

Food is good but service is hit-and-miss

Reviewed on 4th Mar 2022 Verified Purchase

Overall food is tasty and of reasonable quality. No repeat dishes during the 10 days. We were so looking forward to the mini buddha jump over the wall. So disappointed that all the gravy leaked out of the container! See attached. No apology or offer ... More of replacement item next day from caterer. Billing and payment process can be improved.
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10 days Dinner Tingkat Package
provided by Empress Porridge

First time ordering from merchant: Yes

Will recommend this merchant: Probably

Empress Porridge from Empress Porridge responded to this review

Responded on 4th Apr 2022 11:14 PM

Hi Sandie, thank you for your feedback. As always we strive to do our best for our customers and we offer our sincerest apologies for the spillage. We are constantly reviewing our internal processes and promise to do better.

See More Reviews of Empress Porridge