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"Food is good but service is hit-and-miss"

Review of Empress Porridge by Sandie Fun

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4.0 /5
(Verified Purchase)
Reviewed on 4th Mar 2022
More:
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Service
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Food is good but service is hit-and-miss
Reviewed on 4th Mar 2022 Verified Purchase
Overall food is tasty and of reasonable quality. No repeat dishes during the 10 days. We were so looking forward to the mini buddha jump over the wall. So disappointed that all the gravy leaked out of the container! See attached. No apology or offer ... More of replacement item next day from caterer. Billing and payment process can be improved.
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10 days Dinner Tingkat Package
provided by Empress Porridge
First time ordering from merchant: Yes
Will recommend this merchant: Probably
Empress Porridge from Empress Porridge responded to this review
Responded on 4th Apr 2022 11:14 PM
Hi Sandie, thank you for your feedback. As always we strive to do our best for our customers and we offer our sincerest apologies for the spillage. We are constantly reviewing our internal processes and promise to do better.

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 Reviews on FoodLine are 100% authentic, and are submitted by our past customers.

Review Summary

Customer rating: 5.0/ 5 Last 6 months
Most favourite dish: Soup
135 reviews in total by past customers
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A customer just ordered for 3 pax for 30th Sep
(Ordered 1 hour ago)
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