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"Nice cake, logistic arrangement needs to improve"

Review of Eatzi Gourmet Bakery by Vicky

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4.0 /5
(Verified Purchase)
Reviewed on 19th Nov 2019
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Service
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  • Vicky
  • Birthday
  • Collect From Merchant At Jack S Place Restaurant
  • 16th Nov 2019
Reviewed on 19th Nov 2019 Verified Purchase
The collection time was indicated as 12pm, and the shop whatapps me confirmation and indicated the slot for collection to be 11am - 1pm. I responded and confirmed the order. On that day, I was there 10 mins before 12pm for collection, was told the ... More items were not arrived yet and the store manager mentioned the collection time is '11am - 1pm', meaning they can take up to 1pm to send the items over?? if that's the case, the collection time should be indicated as 'after 1pm'? I was then asked to wait for their phone call once the items are ready for collection. 15 mins later i received whatapps message asking me my home address and said they'll deliver to my home instead, which i've agreed and provided the address. 5 mins after that, i received phone call from the collection store, saying my items were ready for collection.
It's ready confusing instead. After all, they did deliver everything to my place, the cake was good and the dessert cups are nice too.

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Cakes & Desserts Menu
provided by Eatzi Gourmet Bakery
First time ordering from merchant: Yes
Will recommend this merchant: Probably

FoodLine Authentic Review

Reviews on FoodLine are 100% authentic, and are submitted by our past customers.

Review Summary

Customer rating: 5.0/ 5 Last 6 months
Most favourite dish: Cake
544 reviews in total by past customers
A customer just ordered for 15 pax for 25th Dec, 4:30PM
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