We have ordered the food from empire food catering. The food quality is okay but not recommended for fussy eaters! Also, the quality of rice can be improved.
Empire Food Catering Pte Ltd from Empire Food Catering Pte Ltd responded to this review
Responded on 1st Jul 2020 09:52 AM
Dear Ms. Rachel,
Thank you for the valuable feedback.
We are sorry to disappoint you on the rice quality. As our company take customer’s feedback very seriously, we would truly appreciate it if you could write in to our Customer Service ... MoreTeam on your detailed feedback and we will then inform the kitchen about your feedback. We promise that immediate actions will be taken as our goal is to provide quality services for all customers.
Thank you for informing us, we hope to receive your continuous support as we strive to serve you better.
Ordered tingkat dinner for 4 pax. Each dish was squeezed into 1 bowl - very miserable portion fpr 4 pax. The soup came in 2 bowls but each bowl was only half full.
The caterer imposed an additional $10 for disposable container when the staff ... Morecalled me to make payment. When I ordered through foodline, there was no indication of this. Show less
Empire Food Catering Pte Ltd from Empire Food Catering Pte Ltd responded to this review
Responded on 1st Jul 2020 09:52 AM
Dear Ms. Vivian,
Our sincerest apologies on your incident, the portion should not be half filled, we will review with the kitchen and ensure such things would not happen again. As for the additional charge, there was a technical error on ... MoreFoodline’s webpage that delayed the update of the price.
Thank you for choosing Empire Food Catering, we hope to receive your continuous support as we strive to serve you better.
I don't like the taste of the dishes, the taste of some dishes is weird, we couldn't finish and wasted it
The packaging is quite oily, and the arrival time is too early, receive around 3.30pm for dinner
Overall, I won't recommend it
Empire Food Catering Pte Ltd from Empire Food Catering Pte Ltd responded to this review
Responded on 1st Jul 2020 09:53 AM
Dear Mr. Tai Wei Hang,
Thank you for your valuable feedback. Kindly note that our delivery time range for Dinner Tingkat services is from 3pm to 7pm.
Our company takes customer’s feedback very seriously hence we would truly appreciate it if ... Moreyou could write in to our Customer Service Team about your comment on the food taste. We will wish to know which dishes we will need to improve on to meet your expectation as our goal is to provide a satisfactory service to all customers.
We hope to hear from you soon, thank you for trying out our Tingkat service.
The food taste good but the portion for 4 pax can be better. Vegetables are served depending on the day itself; some are to my liking some aren't. Overall 4/5
Empire Food Catering Pte Ltd from Empire Food Catering Pte Ltd responded to this review
Responded on 1st Jul 2020 09:51 AM
Dear Ms Charmine Lin,
Thank you for choosing Empire Food Catering. We value all feedback provided as we are always striving to improve to provide the best for our customers. As we take our quality of food seriously, we will be reviewing with the ... Morekitchen on how we can better improve the vegetables. We hope to receive your continuous support as we strive to serve you better!
Empire Food Catering Pte Ltd from Empire Food Catering Pte Ltd responded to this review
Responded on 1st Jul 2020 09:53 AM
Dear Ms. Ng Zi Ling,
Thank you for your valuable feedback.
We are sorry to hear about the unpleasant experience you had with the vegetables dishes. As our company takes such food quality matters very seriously, we have informed both the ... Morekitchen and our vegetable supplier about the issue with the vegetables. We would encourage all customers to inform our hotline immediately if you notice that the food smells sour and we will conduct immediate actions as your health is our top priority.
Thank you for informing us and we hope to receive your continuous support as we strive to serve you better.
The food taste is not bad generally except that fried chicken is quite dry and sambal source quite oily. The rest is ok. Services could be better, especially the sales/admin person called to chase for payment saying that she already emailed me, ... Morewhich she didn't. After I made payment and replied to the email in the morning, she still called in the afternoon to chase for payment without checking my replied email to her. The delivery guy never rang the bell whenever food arrived, unlike another caterer. Show less
Empire Food Catering Pte Ltd from Empire Food Catering Pte Ltd responded to this review
Responded on 1st Jul 2020 09:54 AM
Dear Ms Ruth,
Thank you for your valuable feedback.
Our sincerest apologies about the unpleasant experience you have been through.
Our Management Team has issued a stern warning to the Customer Service Team to ensure that this mistake ... Morewould not be repeated in future. We have also informed the kitchen about your feedback on the Fried Chicken dish and Sambal sauce, the kitchen will review the dish to make it better.
We will continue to strive and we look forward to serving you better in future.
- Food portions more than another caterer I tried.
- Soup container sealed with plastic, so hard to share for > 1 pax. Rice and dishes containers using normal cover, so no issue.
- Delivery to Punggol Drive ard 6.30pm. Food cooked @ 3pm, so by ... More7pm+ the food is not fresh already, dishes esp plain vegetables spoil faster.
- The containers and plastic bags are very oily.
- Food tastes quite ok. Soup taste a bit plain thou.
- For Asian Delight package, their Wed and Fri special dishes - fried rice, noodle, etc give a good change for the week.
Menu same for these 3 Caterers:
- Empire Food Catering
- House Of Catering F&B
- Le Xin Catering Group Show less
I order for 10days dinner. Out of 10 days, I receive 3 days dishes which turn bad and the smell is disgusting!!! It is very disappointing with the food quality. The rating by foodline is just too....eh...
Favourite dish: The dish is just so so, I order for 10 days but it turn out 3 days dish turn bad
First time ordering from merchant: Yes
Will recommend this merchant: No
Empire Food Catering Pte Ltd from Empire Food Catering Pte Ltd responded to this review
Responded on 24th Apr 2020 09:56 AM
Dear Sir/ma'am,
Thank you for highlighting this matter to us. As all of our food is prepared with no preservatives, there may be situations where food spoils quicker than usual such as due to the harsh and unpredictable weather in Singapore. ... MoreFood hung outside the door may be exposed to direct sunlight and result in easy spoilage. We would like to advise our customers to collect the food and store in a room temperature condition or even the fridge if necessary and reheat before consumption. We apologies for the unpleasant you had with us and we look forward to serving you again.
Food delivery was prompt and on time. All food were plastic sealed nicely like bubble tea cup wrapping to prevent spillage. Food quality and serving were acceptable.
Tingkat
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